Reservations Executive

Cinnamon Hotels and Resorts
Colombo
Industry : Hotel, Travel & Leisure
Type : Full Time
Closing Date : 2021/11/25

Reservations Executive needs to assist in the duties of the reservations department to maximize bookings by delivering a delightful yet efficient booking service.

Job Responsibilities

  • Customer-focused and efficient management of all inquiries – emails and online platforms
  • Work and coordinate with revenue team, sales team, and hotel teams.
  • Ensure that all reservations are managed and entered according to established guidelines and procedures with accuracy and clarity
  • Ensure that all work meets company standards, process guidelines, and best practices.

 

Person Specifications

  • Self-motivated, team player with a positive attitude
  • Excellent communication skills, both verbal and written.
  • Ability to work in a dynamic environment with multiple stakeholders
  • Highly organized with the ability to handle pressure, priorities, and multitask.
  • Proficiency in MS Office – especially Excel